Privacy Notice

Who we are and scope of this Notice

This Privacy Notice explains how Release My Peace Ltd (“we”, “us”, “our”) collects, uses and protects your personal data.

We operate through several brands and programmes, including Becoming Her Lounge (BHL), Aligned Love & Mindset Coaching, retreats, workshops and any other services delivered under Release My Peace Ltd.

Release My Peace Ltd is the data controller responsible for your personal data.

Registered company number: 15155605

Registered in: United Kingdom

Contact for privacy matters: support@mail.releasemypeace.com

We handle your information lawfully, transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable within England and Wales.

1. What data we collect and how we use it

The personal data we collect comes directly from you - through forms you complete, materials you provide during any of our services, and communications with us.

Sensitive (special category) data

In the course of engaging with Release My Peace Ltd, you may choose to share personal information that relates to your health, wellbeing, beliefs or aspects of your private life that could be considered sensitive. This is classed as special category data.

We will only process such information when necessary to deliver our services, ensure your safety and wellbeing, or where you have given explicit consent.

You may withdraw your consent at any time by emailing support@mail.releasemypeace.com.

Non-sensitive personal data

We may process your non-sensitive data to:

(i) register you as a client; (ii) manage payments; (iii) collect or recover monies owed; (iv) manage our relationship with you; and (v) send you details of our services, events or offers.

Our lawful bases are:

(i)–(iv): performance of a contract;

(iii) and (v): legitimate interests (to operate and develop our services and recover sums due).

We will not share your details with third parties for their own marketing without your express consent.

You may unsubscribe from our communications at any time by clicking “unsubscribe” or contacting us directly.

2. Disclosure of your personal data

We may share your personal data only where necessary, with:

(i) service providers for IT and system administration support;

(ii) professional advisers such as lawyers, bankers, auditors and insurers;

(iii) HMRC and other regulatory authorities;

(iv) third parties to whom we may sell, transfer or merge parts of our business or assets; and

(v) supervisory coaches or qualified professionals for ethical or training purposes.

All third parties are required to respect the confidentiality and security of your data and to process it only on our instructions and in accordance with the law.

3. International transfers

Some service providers may be based outside the UK or EEA.

Where this applies, we ensure an equivalent level of protection by using approved contractual clauses, codes of conduct or certification mechanisms.

If adequate safeguards cannot be applied, we will seek your explicit consent before any transfer, and you may withdraw that consent at any time.

4. Data security

We maintain technical and organisational measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Access is limited to staff and contractors who have a legitimate business need and who are bound by confidentiality agreements.

We have procedures to manage any suspected breach and will notify you and the Information Commissioner’s Office (ICO) where legally required.

5. Data retention

We keep personal data only as long as necessary for the purposes for which it was collected or to meet legal, accounting or reporting requirements.

Typically, records are retained for six years after your final contact.

Counselling records relating to clients under 18 are kept until their 25th birthday to comply with safeguarding standards.

When data is no longer required, we securely delete or anonymise it and record the deletion date in our Record Disposal Log.

6. Your rights

Under data-protection law you have the right to:

Request access to the personal data we hold about you (“subject access request”);

Request correction or erasure of your data;

Request restriction of processing or object to it;

Withdraw consent (where relevant); and

Request data portability.

We respond within one month of receiving your request unless it is complex, in which case we may extend by two further months and will inform you.

We do not charge a fee unless a request is manifestly unfounded or excessive.

To exercise your rights, contact support@mail.releasemypeace.com marked for the attention of the Data Compliance Officer.

More information about your rights is available from the Information Commissioner’s Office (ICO) at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/.

7. Keeping your data up to date

We aim to keep your data accurate and current.

Please notify us promptly of any changes to your contact details using the email above.

From time to time, we may contact you to confirm that our records remain accurate.

8. Complaints

If you are unhappy with how we process your data, please contact us first at support@mail.releasemypeace.com so we can resolve the issue quickly.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: https://www.ico.org.uk.

We may anonymise your data (so you can no longer be identified) for research or statistical purposes and may use such information indefinitely without further notice.

9. Young people and minors

While our services are primarily for adults aged 18 and over, Release My Peace Ltd may occasionally provide counselling or mentoring to young people aged 16–17.

When doing so we will:

Obtain appropriate parental or guardian consent before processing any personal data;

Collect only the minimum data necessary for the service; and

Handle information in accordance with UK law, safeguarding requirements and professional ethical standards.

We do not knowingly collect data from children under 16.

10. Changes to this Notice

We may update this Privacy Notice from time to time.

The latest version will always be available at www.releasemypeace.com/privacy.

The “Last updated” date above indicates when this Notice was most recently revised.

Important

By continuing to use our services, website or membership platforms, you confirm that you have read and agree to our Terms & Conditions and this Privacy Notice.